​Covid-19 FAQ’s

Can I still place a booking with you? 


The current government statement is that the earliest date on which holiday cottages could potentially open is 4th July.

 

You can make a booking for a stay starting on or after 4th July.  

We will continue to work with the government guidance and will adapt to any change in the restricted period. 
 

 

I have a booking with you and am due to arrive after 4 July, what do I do?
 

At this stage, your stay is still available to you and we will be in touch with you should the government provide any updates that would affect your stay. If the restricted period is extended and your dates become unavailable, we will be in touch with you.
 


What happens if I have a booking with you and the government enforces another total lockdown?

  
If the property is not available for you to occupy due to government restrictions, you will be eligible for a transfer.

 

Should you decide to transfer your holiday to the same dates in 2021, we will ensure prices are frozen to reflect the price you would have paid this year, taking into account any changes in public or school holiday dates. 


If you decide to transfer your holiday to a different (non-equivalent) date in either 2020 or 2021, any difference in the price of your new dates will be applied or credited as appropriate at the time of transferring. 

Rest assured, we are adapting to any changes made by the government and will be in touch with you to help if your holiday is affected.

 

 

Can I cancel my holiday?

 
If you choose to cancel a holiday that falls outside of the restricted dates, normal cancellation terms would apply.   
 

 

When will my balance payment be due?


During this time we have amended our deposit charge from 50% to 25% and balance payment due date from 8 weeks before your holiday to 4 weeks before your holiday.  

 

100% will be due if booking within 4 weeks of your arrival date.

 
What are we doing to reduce the risk to guests?

We have always had a very comprehensive cleaning procedure in place for changeovers, including antibacterial treatment of all surfaces including light switches and door handles.  Be rest assured The Little Stables is thoroughly cleaned after each guest has departed.  We will follow any guidance released by the Government.

 

To allow for any extra recommended cleaning procedures the check out time will be 10am until further notice.


If I do have insurance, will I be covered still if I move my holiday dates? 

 
Please contact your travel insurance company directly.

 

The guest’s responsibilities

To help us with the challenges posed, we are asking for good communication from our guests. Should you become symptomatic prior to a stay (see NHS guidelines for specific details), we ask that you DO NOT travel and update us with your situation. 

If you are already in the property or, following a recent stay, and have started to show symptoms, we ask that you let us know and return home immediately. 

The most recent guidance can be found at:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance or https://www.gov.uk/coronavirus 


To find out more about Coronavirus and read the most recent advice from our Government, we would advise you to visit: https://www.gov.uk/coronavirus

Our cancellation policy remains as usual other than the above.

See our full Terms and Conditions for more information

The Little Stables, self catering holiday let, Norfolk
Dog Friendly
Infant Friendly

The Little Stables, self-catering holiday let, The Street, Thurgarton, Nr  Aldborough, Norwich, Norfolk

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