​Covid-19 FAQ’s

What happens if I have a booking with you and the government enforces another total lockdown OR the area I live in moves in to a tier with travel restrictions?

  
If the property is not available for you to occupy due to government restrictions, you will be eligible for a transfer.

 

Should you decide to transfer your holiday to the same dates in 2022, we will ensure prices are frozen to reflect the price you would have paid this year, taking into account any changes in public or school holiday dates. 


If you decide to transfer your holiday to a different (non-equivalent) date in either 2021 or 2022, any difference in the price of your new dates will be applied or credited as appropriate at the time of transferring. 

Rest assured, we are adapting to any changes made by the government and will be in touch with you to help if your holiday is affected  

Can I cancel my holiday?

 
If you choose to cancel a holiday that falls outside of the restricted dates, normal cancellation terms would apply.   
 

When will my balance payment be due?


During this time we have amended our deposit charge from 50% to 25% and balance payment due date from 8 weeks before your holiday to 4 weeks before your holiday.  

100% will be due if booking within 4 weeks of your arrival date.

If I do have insurance, will I be covered still if I move my holiday dates? 

 
Please contact your travel insurance company directly.

Preparing for our Guests

The health and safety of all our guests, our neighbours and those in our wider community is of paramount importance to us, especially during the current Covid-19 situation.

We are committed to adhering to Government cleaning guidelines for the re-opening of holiday accommodation and are following Government approved Cleaning Protocols published by the Professional Association of Self-Caterers.

We also take the well-being of our cleaning contractors (when used) very seriously and work with them to ensure all cleaning is undertaken safely and efficiently.

The following is a brief overview of the additional cleaning and disinfecting measures now in place to enhance our already robust cleaning regime:

All hard surfaces cleaned and disinfected with sanitiser / 70% alcohol wipes, incl. high touch areas such as light switches and door handles.

Crockery, glassware and cutlery cleaned between bookings

Quilts are rotated between bookings

Bedding laundered at 60 degrees wherever possible including the quilt.

Soft furnishings are treated with antibacterial spray or rotated after each stay.

Books and games have been removed as these are high touch items which we are unable to sanitise between stays

Remote controls are sanitised

Anti-bacterial handwash, hand sanitiser, household surface sanitiser and handwipes available for guest use

We have taken a balanced approach in reducing risk so that guest enjoyment of The Little Stables is not unduly affected. Where it is not practical to disinfect, remove or rotate items we ask for your understanding and that you use the sanitising products provided if you wish.

As this deeper clean requires more time to complete, we also ask for your co-operation with our later check-in and earlier check-out times.

The guest’s responsibilities

To help us with the challenges posed, we are asking for good communication from our guests. Should you become symptomatic prior to a stay (see NHS guidelines for specific details), we ask that you DO NOT travel and update us with your situation. 

If you are already in the property or, following a recent stay, and have started to show symptoms, we ask that you let us know and return home immediately. 

The most recent guidance can be found at:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance or https://www.gov.uk/coronavirus 


To find out more about Coronavirus and read the most recent advice from our Government, we would advise you to visit: https://www.gov.uk/coronavirus

Our cancellation policy remains as usual other than the above.

See our full Terms and Conditions for more information